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Frequently Asked Questions |
Q. How can I replace a lost ACLS/PALS or BLS card?
A. Please click this link and a replacement card will be sent to you, there is a $10/card replacement fee
Q. How do I re-print course materials that were originally sent to me upon registration?
A. Click this link to be directed to our course materials page.
Q. How do I change courses after registration?
A. To change courses after initial registration please email us at
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provide your name and the course you registered for and we will send you a confirmation upon transfer. Course transfers or cancellation 3 days prior to the course will be subject to a $10 administrative fee.
Q. How do I replace a course certificate?
A. Please click this link with the course type and location and we will send a course certificate by mail for a $10 administrative fee.
Q. How do I watch the online video that I purchased?
A. There was an email that was sent to the email address you used for registering. This emailed details out the steps to watch the videos, please follow these steps.
1) Logout from AIEME.com
2) Close your browser
3) Open a new browser window and return to AIEME.com
4) Log back into AIEME.com
5) Click on the "My Online Course Manager" item located in the "Login" menu near the top of the page.
6) Click on the notepad icon to begin your Online Course.
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P.O. Box 2104 • Lutz, FL 33548 - Office 813.949.9282 • Fax 813.949.1797
Note: Fees from these ACLS/PALS & BLS courses do not represent income for the American Heart Association
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